jayia9 Privacy
Policy & Data Protection

1. Data We Collect

jayia9 collects personal data from you when you register an account, verify your identity, make deposits or withdrawals, use our gaming services, or contact our support team. The categories of personal data we collect are described below.

1.1 Registration & Identity Data

When you create a jayia9 account, we collect the following information:

• Full legal name as it appears on your government-issued identification document.
• Date of birth (used for age verification — all players must be 18 or older).
• Residential address, including city and district (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, or Mymensingh).
• Email address and mobile phone number.
• Username and encrypted password.

1.2 Identity Verification (KYC) Data

To comply with our Know Your Customer (KYC) obligations and to prevent fraudulent activity, we may request copies of government-issued identification documents. Acceptable documents include your National Identity Card (NID), passport, or driving licence. We may also request a recent utility bill or bank statement as proof of address. These documents are used exclusively for identity verification and are stored securely in accordance with Section 5 of this Policy.

1.3 Financial Data

When you make deposits or request withdrawals, jayia9 collects information about the payment method used, including mobile money account references (bKash, Nagad, Rocket, Upay), bank account details (Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank), and card details (Visa, Mastercard) where applicable. Full card numbers and authentication credentials are never stored on jayia9 servers — payment processing is handled by certified third-party payment processors.

1.4 Gaming & Transaction Data

jayia9 automatically records data relating to your activity on the platform, including:

• Game sessions played, bet amounts, game outcomes, and winnings.
• Sports bets placed, including market selections, stake amounts, and settlement results.
• Deposit and withdrawal transaction history, including amounts, timestamps, and payment method references.
• Bonus offers accepted and wagering progress.

1.5 Technical & Device Data

When you access jayia9 through a browser or mobile device, we automatically collect certain technical information, including your IP address, browser type and version, device type and operating system, screen resolution, referring URL, and pages visited within the platform. This data is used for security monitoring, fraud prevention, and platform optimisation. See Section 4 for details on how cookies are used in this context.

1.6 Communications Data

If you contact jayia9 support by email or through the platform's support interface, we retain a record of your communications, including the content of messages and any attachments. This data is retained to maintain a history of interactions, resolve disputes, and improve our support quality.

2. How We Use Your Data

jayia9 processes personal data for specific, clearly defined purposes. We do not use your data for any purpose not described in this Policy. The lawful bases on which we process your data are set out alongside each purpose below.

Purpose	Data Used	Legal Basis
Account registration and management	Registration data, contact details	Contract performance
Age and identity verification (KYC)	Date of birth, ID documents	Legal obligation
Payment processing	Financial data, transaction records	Contract performance
Fraud and security monitoring	Technical data, transaction history	Legitimate interests
Responsible gaming compliance	Gaming data, deposit limits, self-exclusion status	Legal obligation & legitimate interests
Customer support	Communications data, account data	Contract performance
Platform analytics and improvement	Technical data, gaming data (aggregated)	Legitimate interests
Promotional communications (opted-in players only)	Contact details, gaming preferences	Consent

Where jayia9 relies on your consent as the lawful basis for processing (for example, sending you promotional emails about bonuses and new game releases), you may withdraw that consent at any time by updating your communication preferences in your account settings or by contacting us at [email protected]. Withdrawal of consent does not affect the lawfulness of processing that occurred before the withdrawal.

3. Data Sharing & Disclosure

jayia9 does not sell, rent, or trade your personal data to any third party for their independent marketing purposes. We share your data with third parties only in the limited circumstances described in this section.

3.1 Game Providers

jayia9 offers games supplied by certified third-party providers including Evolution Gaming, Pragmatic Play, Microgaming, NetEnt, Spribe, and Ezugi. When you play a game supplied by one of these providers, limited technical data — such as your anonymised player session ID and game interaction data — is transmitted to the provider's platform to facilitate gameplay. These providers are contractually prohibited from using this data for any purpose other than delivering the game service.

3.2 Payment Processors

To process deposits and withdrawals, jayia9 shares necessary financial data with certified payment processors. For mobile money transactions, this includes the relevant operators (bKash, Nagad, Rocket, Upay). For bank transfers, this includes the relevant Bangladeshi banks. For card payments, data is shared with Visa or Mastercard's authorised processing networks. All payment processors are contractually required to process your data only as instructed by jayia9 and in accordance with applicable data protection standards.

3.3 Identity Verification Services

jayia9 may use third-party identity verification services to assist with KYC checks. These services are provided with the minimum personal data required to perform the verification — typically your name, date of birth, and a copy of your identification document. Verification providers are bound by strict confidentiality obligations.

3.4 Legal and Regulatory Disclosure

jayia9 may disclose personal data to law enforcement agencies, regulatory authorities, or courts where required to do so by applicable law, or where such disclosure is necessary to protect the rights, property, or safety of jayia9, its players, or the public. We will notify affected players of such disclosures where we are legally permitted to do so.

4. Cookies & Tracking

jayia9 uses cookies and similar tracking technologies (including pixel tags and session storage) to operate the platform, enhance your user experience, and conduct security and fraud monitoring. The following categories of cookies are used on jayia9:

4.1 Strictly Necessary Cookies

These cookies are essential for the platform to function. They manage your login session, maintain your account security token, remember your language and currency settings, and handle the shopping cart for any in-platform transactions. These cookies cannot be disabled without impairing the platform's core functionality.

4.2 Analytics Cookies

jayia9 uses aggregated analytics data to understand how players navigate the platform — which game categories are most visited, where players spend the most time, and where technical errors occur. This data is processed in anonymised or pseudonymised form and is used solely to improve platform performance and user experience. No individual player is singled out through analytics processing.

4.3 Security Cookies

Security cookies help jayia9 detect and prevent fraudulent activity. They record signals such as whether a login attempt is originating from a recognised device, whether multiple accounts are being accessed from the same IP address, and whether unusual betting patterns are present. These cookies are a core component of our fraud prevention infrastructure.

4.4 Preference Cookies

Preference cookies remember your choices on the platform — such as your preferred game lobby view, notification settings, and responsible gaming configurations. These cookies make the platform more convenient to use across repeat visits.

You may control cookie settings through your browser's privacy or settings menu. Disabling categories other than strictly necessary cookies will not prevent you from using the platform but may reduce the quality of your experience. For instructions on managing cookies in your specific browser, please refer to your browser's official help documentation.

5. Data Security

jayia9 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. Our security infrastructure includes the following measures:

• SSL/TLS Encryption: All data transmitted between your device and jayia9 is encrypted using current TLS protocols. Our SSL certificate is issued by a recognised certificate authority and is renewed regularly.
• Encrypted Data Storage: Sensitive personal data — including identity document scans and financial references — is stored in encrypted form. Encryption keys are managed separately from the encrypted data and are subject to strict access controls.
• Access Controls: Access to personal data within jayia9's internal systems is granted on a strict need-to-know basis. Staff with access to personal data are subject to confidentiality obligations and regular security training.
• Intrusion Detection: jayia9's infrastructure is monitored continuously for signs of intrusion, unusual access patterns, and potential data breaches. Automated alerts are reviewed by our security team around the clock.
• Password Security: Player account passwords are stored using one-way cryptographic hashing. jayia9 staff cannot view your password in plain text. You are responsible for choosing a strong, unique password and for keeping it confidential.
• Penetration Testing: jayia9 engages independent security professionals to conduct regular penetration tests of our platform and infrastructure to identify and remediate vulnerabilities before they can be exploited.

Despite these measures, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights and freedoms, jayia9 will notify affected players promptly and take all reasonable steps to contain and remediate the breach.

6. Data Retention

jayia9 retains personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law. The following retention periods apply to the main categories of data we hold:

• Account and registration data: Retained for the duration of your active account and for a period of five years following account closure, in order to comply with anti-money laundering record-keeping obligations.
• KYC and identity verification documents: Retained for five years from the date of verification, or from the date of account closure, whichever is later.
• Financial transaction records: Retained for seven years from the date of the transaction, in accordance with standard financial record-keeping requirements.
• Gaming and betting history: Retained for five years from the date of each session or transaction.
• Customer support communications: Retained for three years from the date of the last interaction in a given support thread.
• Technical and device data (including logs): Retained for up to 12 months from the date of collection, unless retention for a longer period is required for a specific security or fraud investigation.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised. Anonymised data (which can no longer be linked to any individual) may be retained indefinitely for platform analytics and historical reporting purposes.

7. Your Privacy Rights

As a registered player on jayia9, you hold a number of rights with respect to the personal data we process about you. jayia9 is committed to honouring these rights promptly and transparently.

7.1 Right of Access

You have the right to request a copy of the personal data jayia9 holds about you. This is sometimes called a Subject Access Request. We will respond to such requests within 30 days of receipt and will provide your data in a clear, structured format.

7.2 Right to Rectification

If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it. Minor corrections (such as updating your contact email or mobile number) can be made directly through your account settings. For corrections to identity or KYC data, please contact us at [email protected].

7.3 Right to Erasure

You may request that jayia9 delete your personal data in certain circumstances — for example, if the data is no longer necessary for the purpose for which it was collected, or if you withdraw consent and there is no other lawful basis for processing. Please note that this right is not absolute: we may be required to retain certain data to comply with legal obligations (such as anti-money laundering record-keeping), in which case we will explain the reason for any refusal to delete.

7.4 Right to Withdraw Marketing Consent

If you have opted in to receive promotional communications from jayia9, you may withdraw that consent at any time by updating your notification preferences in account settings or by emailing [email protected] with your request. Opting out of marketing communications will not affect your access to the platform or any active bonuses.

7.5 Right to Data Portability

Where jayia9 processes your personal data by automated means on the basis of your consent or a contract, you have the right to receive a copy of that data in a structured, commonly used, machine-readable format. This right applies to data such as your account profile, gaming history, and transaction records.

8. Policy Updates & Contact

jayia9 reserves the right to update this Privacy Policy from time to time to reflect changes in our data processing practices, changes in applicable law, or improvements to our platform's data protection infrastructure. When material changes are made, we will notify registered players by email to the address associated with their account, and we will update the effective date at the top of this Policy.

We encourage you to review this Privacy Policy periodically to stay informed about how jayia9 handles your personal data. Continued use of the platform following notification of changes to this Policy constitutes your acceptance of the revised terms.

This Policy should be read alongside our Terms & Conditions and our Responsible Gaming policy, both of which form part of the overall agreement between you and jayia9. In the event of any conflict between this Privacy Policy and another document, this Privacy Policy governs with respect to data protection matters.

If you have any questions, concerns, or requests regarding this Privacy Policy or the way jayia9 handles your personal data, please contact our support team at [email protected]. We are committed to addressing all privacy-related enquiries promptly, professionally, and in confidence.